The Practice operates an appointment system to improve convenience & efficiency. Appointments can be made online or during the Surgery opening times either by telephone or at the Surgery with our trained Receptionists. A patient may either book on the day with an available Health Care Professional; or alternatively book ahead with a specific doctor subject to availability.
Although you may have been registered with a specific doctor, you are free to make an appointment with any doctor of your choice, subject to availability. This does not need to be the same doctor every time as all doctors have the same access to your medical records, but it helps if the follow up of a particular problem is seen by the same GP.
If you wish to have a second opinion, then you are free to consult one of the other doctors in the Practice.
These are available for those who are too ill to come to the Surgery. Requests for home visits need to be discussed with the on call doctor. Please call before 11.00am. A Receptionist will note the request and a Doctor will call back any time before 1.00pm.
Remember that home visits reduce the time available for Doctors to see other patients in the Surgery. Therefore please do not request a home visit if you are capable of coming to the Surgery yourself.
The on call doctor will be happy to advise you over the telephone, as simple medical issues can often be dealt with by telephone. Please ring Reception before 11.00am to request a call back.
Emergency attendances will be seen by the clinical practitioner and if necessary passed on to the next available doctor. It is not possible for you to specify which doctor you wish to see under these circumstances.
Our clinical practitioner assessment system enables patients to be seen more quickly and efficiently. Many urgent problems do not need to be dealt with by a Doctor. For those patients that the clinical practitioner assesses who require a consultation with a Doctor, this will be arranged.
The following minor illnesses can often be dealt with by our clinical practitioner:
Results will be given face to face during a routine appointment or over the phone by a doctor.
Cervical Smears - Everyone who has a smear carried out at the surgery will receive their results by letter either from the practice or the hospital. This will tell you the result and follow-up arrangements. If you have not heard after eight weeks please ring in after midday and we will chase the results.
Pregnancy Tests - The doctor or nurse will make arrangements with you for these results.
Other investigations - these will be given personally, by the doctor or the nurse, at a follow-up appointment
Blood tests - We normally receive blood test results within 7 days of the sample being taken and endeavour to call patients who results require further action. However, it is not always possible to contact all patients regarding their results and we are unable to leave messages for you therefore we would ask that you contact the surgery after 7 days of having bloods taken to find out the results if you have not been contacted.