Practice
Disabled Access
There is full disabled access into the surgery & disabled toilet facilities. If a patient is unable to manage the stairs up to the Doctors’ consulting rooms, you will be seen on the ground floor.
We also have a hearing loop for those patients who are hard of hearing.
Our Reception staff are aware of the needs of those with impaired hearing or eyesight. Please inform them of any disability that you may have so that they can help you appropriately.
Comments & Compliments
We value our patients’ feedback, good and bad. We hope you will always be satisfied with the care and support we provide; but if you are not please let us know. Call or write to the Practice Services Manager Sally Collins and we will do our best to resolve your concerns.
Teaching
The Practice has close links with Imperial College for the teaching of medical students. Occasionally these medical students will sit in on consultations. You will have the opportunity to ask them to sit outside during your consultation if you so wish.
Confidentiality
In this Practice patient records are held on computer as well as in written note form. The GP’s and all staff are responsible for the confidentiality of these records. On occasions we need to share information from medical records with the CCG, hospitals and other NHS organisations, in strictest confidentiality.
If a patient wishes to access their medical records since 1991, they may do so according to practice procedure.
Complaints Team
The local CCG values your input and sees it as a chance to improve the local services, if you wish to make a complaint or comment please contact the complaints team at www.hammersmithfulhamccg.nhs.uk/
Interpreting Services
If you do not speak English with enough confidence to talk about medical problems we can arrange a professional interpreter free of charge. We need at least 24 hours notice to book an interpreter.
Statement of Intent For Online Services
This practice currently offers patients’ facilities to book, view, amend, cancel and print appointments online.
This practice currently offers the facility for all patients to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances.
This practice plans to offer patients facilities to view online, export or print any summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient, from 1st December 2014.
These dates are subject to the necessary NHS GP systems and software being available to the practice by NHS England.
We will publicise and promote our online services to our practice’s patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group by 1st January 2015.